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Terms and Conditions

Terms and Conditions


Making a Booking

Bookings are essential and can be made between 10:00am and 9:30pm at the Prana Spa, by phone or through our website by completing a Booking Request form. While we always try to accommodate our guests’ requests, all services are subject to availability.



Confirmation of Online Booking

Once a booking request has been received an available treatment time will be sent via email. To confirm a booking contact our Prana Spa Retreat, cebuprana@gmail.com. Alternatively phone: +63 32 495 7187 or  63 917 320 0409. For the payment you can pay it by cash or card upon check in.



Cancellation Policy

We understand that sometimes it is necessary for you to change your appointment. Out of consideration, we kindly ask that you provide a minimum of 4 hours notice if you wish to change or cancel your appointment. Should the appropriate notice be given we will provide a full refund. If insufficient notice is given you will be charged at full price.



Medical Conditions

On occasion certain medical conditions or heath issues contraindicate guests receiving a therapy. Please advise us on booking of any health issues, allergies or injuries.



Pregnancy

Please advise if you are an expectant mother so we can offer you the best advice on our services most suitable for you during this special time.



On arrival

In order to allow enough time for your pre-therapy consultation and soak, we advise you to come in at least one hour prior to your treatment so that you can fully engage yourself with this unique spa therapy experience.

You will be asked to complete a consultation form and pay on arrival before being shown through to our deluxe Lake Spa hot mineral bathing area for your pre-therapy soak, allowing your mind and body to unwind and relax before your treatment.



Amenities

Robes, towels and toiletries are provided as well as secure lockers for your belongings. Spa therapy hours are from 10.00am to 9.00pm, seven days a week.



Late Arrivals

We ask that you arrive on time for your booking to fully enjoy the Spa and your booked therapy; however, a late arrival will result in the booking being shortened accordingly and the full price for the booked service being charged.



Minimum Age

Spa therapies for young adults aged between 16 and 18 years may be provided in our dual spa therapy rooms with a parent or legal guardian.